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NA - Movement
Operational
NA - Visibility Operations Center (VOC)
Operational
NA - Network Management Center (NMC)
Operational
NA - Carrier VOC
Operational
NA - Driveview
Operational
NA - Inventory
Operational
NA - Orders
Operational
NA - Yard Management (YMS)
Operational
NA - Appointment Manager
Operational
NA - Sandbox
Operational
NA - LTL
Operational
Visibility Operations Center (VOC)
Operational
Dispatch API
Operational
Documents API
Operational
Rating API
Operational
Tracking API
Operational
NA - Truckload
Operational
Visibility Operations Center (VOC)
Operational
Network Management Center (NMC)
Operational
Documents API
Operational
Rating API
Operational
Tendering API
Operational
Tracking API
Operational
Carrier VOC
Operational
Analytics
Operational
NA - Parcel
Operational
Visibility Operations Center (VOC)
Operational
Documents API
Operational
Tracking API
Operational
NA - Ocean
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Clearmetal Application
Operational
Clearmetal Connect
Operational
Analytics
Operational
Port Intel
Operational
NA - Rail
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Asset Tracking
Operational
Shipment Tracking API
Operational
NA - Air
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
NA - Container Track & Trace (CTT)
Operational
Track & Trace Web Application (CTT)
Operational
Track & Trace API
Operational
Track & Trace Engine
Operational
NA - Container Sailing Schedules (CSS)
Operational
Sailing Schedules Web Application (CSS)
Operational
Completed -
The scheduled maintenance has been completed.
Mar 17, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 16:00 UTC
Scheduled -
Dear valued Customer,
We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.
Maintenance start: 16th of March 2024, 11:00 CST (16th of March 2024, 17:00 CET). Maintenance end: 17th of March 2024, 12:00 CST (17thof March 2024, 06:00 CET).
We will keep you posted about further information provided by our business partner regarding the maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards, Krunal Engineer, Customer Support Operations
Mar 12, 16:00 UTC
Resolved -
This incident has been resolved.
Mar 15, 17:57 UTC
Monitoring -
Dear Valued Customer,
This issue has been resolved for both Android and iOS and we are monitoring the same. Kindly update your APP to the latest version for it to load as expected.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Krunal Engineer, Customer Support
Mar 14, 15:34 UTC
Identified -
Dear Valued Customer,
We are experiencing a potential disruption with our Driveview App for non-English users. Users may face issue opening the app. Our engineering team has identified and fixed this issue for Android while iOS users might still continue to face the issue. We will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Krunal Engineer, Customer Support
Mar 14, 12:51 UTC
Completed -
The scheduled maintenance has been completed.
Mar 14, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 UTC
Scheduled -
Dear Valued Customer,
On the 14th of March we will be performing backend infrastructure maintenance in our North America environment from 7:00 AM UTC to 8:30 AM UTC. You may see intermittent tracking creation/updates failures during this time
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Krishnakanth Sreebhashyam Support Operations
Mar 12, 20:42 UTC
As per our monitoring, this issue is now completely resolved and the dashboards are loading as expected.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Rahul Katti Customer Support
Mar 12, 17:46 UTC
Update -
Dear Valued Customer,
Our engineering team has identified and fixed this issue. The Analytics dashboards should now load as expected. We are continuing to monitor from our end and shall post a final update as soon as more information is available.
Regards, Krunal Engineer, Customer Support
Mar 12, 17:17 UTC
Monitoring -
Dear Valued Customer,
Our engineering team has identified and fixed this issue. The Analytics dashboards should now load as expected. We are continuing to monitor from our end and shall keep you posted.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Krunal Engineer, Customer Support
Mar 12, 17:05 UTC
Investigating -
Dear Valued Customer,
We are experiencing disruption with our Movement Analytics. This will cause TL & LTL Analytics, Sustainability, and Port Intel to not load as expected. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Krunal Engineer, Customer Support
Mar 12, 16:48 UTC
Resolved -
This incident has been resolved.
Mar 8, 16:39 UTC
Monitoring -
Dear valued Customer,
Our engineering team has identified the issue and have deployed a fix for the issue. We will continue to monitor and keep you informed
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
Mar 6, 20:30 UTC
Investigating -
Dear valued Customer,
We are experiencing disruption with CMA CGM. This may result in CMA CGM Shipments not getting tracking updates. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
Mar 6, 17:54 UTC
Resolved -
This incident has been resolved.
Mar 8, 16:10 UTC
Update -
We are continuing to investigate this issue.
Mar 6, 16:06 UTC
Investigating -
Dear valued Customer,
We are experiencing disruption at our end where duplicate shipments are generated in Movement when creating shipments from the flat file uploads for Ocean shipments. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
Mar 6, 16:05 UTC
Resolved -
This incident has been resolved.
Mar 8, 16:10 UTC
Identified -
Dear Valued Customer,
Ward Transport & Logistics (WTL) have made significant progress restoring their systems. Although not all internal and customer-facing systems are fully functional, they are in a position to confidently operate and make pickups and deliveries. Currently, WTL's IT department is working to provide service to their customers in a safe and secure manner.
We shall make sure to keep our status page posted with all the latest updates made available by WARD.
The issue is confined to the carrier's system and does not affect the operation of the project44 system or any related companies. As a precautionary measure to ensure the security of our customers, the connection between p44 and Ward Transport & Logistics still remains temporarily disabled until the situation is resolved.
Best Regards, Customer Support project44
Mar 7, 11:10 UTC
Investigating -
Dear Valued Customer,
We have been informed that one of LTL Carriers - Ward Transport & Logistics (WTL) has experienced a cyberattack that has impacted multiple layers of their organization. Currently, WTL's IT department is diligently working on recovery at this time.
If you have any immediate concerns or require further assistance, please do not hesitate to contact WTL's support team at: https://www.wardtlc.com/ or via their Customer Service team at 1-800-458-3625.
---
The issue is confined to the carrier's system and does not affect the operation of the project44 system or any related companies. As a precautionary measure to ensure the security of our customers, the connection between p44 and Ward Transport & Logistics has been temporarily disabled until the situation is resolved.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Resolved -
This incident has been resolved.
Mar 7, 16:04 UTC
Investigating -
Dear valued Customer,
We are experiencing disruption with our LTL Analytics dashboard. This may cause LTL Analytics data not getting updated as expected. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Rahul Katti Customer Support.
Mar 6, 18:19 UTC
Completed -
The scheduled maintenance has been completed.
Mar 7, 15:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 08:00 UTC
Scheduled -
Dear Valued Customer,
On March 7th we will be performing a backend infrastructure maintenance for all regions from 6:00 AM UTC to 15:00 UTC. The customers may see intermittent tracking creation/updates failures during this time interval. Please note : The potential impact on EU region shall be observed only from 7:30 AM CST to 9:00 AM CST As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Anupama Kulkarni Customer Support Operations
Mar 7, 07:42 UTC
Resolved -
This incident has been resolved.
Mar 6, 00:43 UTC
Investigating -
Dear valued Customer,
We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 16:00 CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.
Incident start: 5th of March 2024, 16:00 CEST.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Anurag Kalgi Engineer, Customer Support Operations
Mar 5, 15:39 UTC