All Systems Operational

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NA - Movement Operational
NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - Yard Management (YMS) Operational
NA - Appointment Manager Operational
NA - Sandbox Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
Analytics Operational
Port Intel Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Movement Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - Yard Management (YMS) Operational
EU - Appointment Manager Operational
90 days ago
100.0 % uptime
Today
EU - Sandbox Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Upstream Network Providers Operational
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Operational
Rail Carrier Operational
Air Carrier Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,

We will be undergoing a scheduled upgrade of our database used by the Visibility Operations Center (VOC) for the NA region on 30th March '24.
During the maintenance window, customers should not see any performance degradation of the platform. However, the shared links created during this time might be temporarily affected and not usable.

Maintenance start: 30th March, 24, 7:00 AM UTC.
Maintenance end: 30th March, 24, 9:00 AM UTC.

In case of any questions, please do not hesitate to contact support@project44.com.

Best Regards,
Krunal
Engineer, Customer Support Operations

Posted on Mar 27, 2024 - 11:26 UTC
Scheduled Infrastructure Maintenance Apr 1, 2024 07:00-13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 2024 - 18:12 UTC
Scheduled - Dear valued Customer,

We will be undergoing scheduled infrastructure maintenance on Monday, April 1st from 2 AM-8 AM CDT (8 AM-2 PM CET). Some intermittent system degradation may occur in this time, including potential tracking creation/update failures.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards
Sai Viswanath
Operations - Support

Mar 27, 2024 - 17:54 UTC
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 12:30 UTC
Scheduled - Dear Valued Customer,

We are currently upgrading the Location Listing details in Visibility Operations Center (VOC) for the NA region.
During this period, customers should not see any performance degradation of the platform or loss of data. However, the location listing UI (Location Management > Locations) will not show up data temporarily. If the link to a specific location is available, that would still be visible.

Maintenance start: 27th March, 24, 11:30 AM UTC.
Maintenance end: 27th March, 24, 04:00 PM UTC.

In case of any questions, please do not hesitate to contact support@project44.com.

Best Regards,
Krunal
Engineer, Customer Support Operations

Mar 27, 12:30 UTC
Mar 26, 2024

No incidents reported.

Mar 25, 2024
Resolved - Dear Valued Customer,

As per our monitoring, this issue stands completely resolved.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Krunal
Engineer, Customer Support

Mar 25, 16:42 UTC
Monitoring - Dear valued Customer,

Our engineering team has fixed this issue and Tracking services are now operational. We will continue to monitor the situation and provide you with the final update on priority.

Best regards,
Krunal
Engineer, Customer Support

Mar 25, 11:59 UTC
Investigating - Dear Valued Customer,

We are experiencing a disruption with our TRACKING service for AIR, FTL and LTL. Users might not be able to create locations from Location Management UI or see the position updates of shipments for FTL, LTL and AIR. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Krunal
Engineer, Customer Support

Mar 25, 10:46 UTC
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:00 UTC
Scheduled - Dear valued Customer,

We have been informed about the scheduled maintenance of the CMA CGM carrier's system (Possible Delay In Sending Events). Please expect a delay in receiving updates.

Maintenance start: 23rd of March 2024, 15:00 CST (23rd of March 2024, 21:00 CET).
Maintenance end: 24th of March 2024, 00:00 CST (24th of March 2024, 06:00 CET).

We will keep you posted about further information provided by our business partner regarding the maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,
Rahul Katti
Engineer, Customer Support Operations

Mar 22, 18:50 UTC
Mar 23, 2024
Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 17:42 UTC
Monitoring - Dear Valued Customer,

As per the latest update, the issue has been mitigated and the team is actively monitoring the error rate from their end. We shall keep the status page posted with the latest update as more information becomes available.

Regards, 
Krunal
Engineer, Customer Support

Mar 21, 16:58 UTC
Identified - Dear Valued Customer,

We are impacted by a service degradation by our upstream service provider, due to which users might face an intermittent issue with login, password reset, signup, creating users, and modifying users. Should you face this issue, kindly try to retry the process to see if it works successfully.

This impact is only limited to a small percentage of North American users.

Our engineering team is actively working with our upstream service provider to resolve this issue on priority.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Krunal
Engineer, Customer Support

Mar 21, 15:59 UTC
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 16:00 UTC
Scheduled - Dear valued Customer,

We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.

Maintenance start: 16th of March 2024, 11:00 CST (16th of March 2024, 17:00 CET).
Maintenance end: 17th of March 2024, 12:00 CST (17thof March 2024, 06:00 CET).

We will keep you posted about further information provided by our business partner regarding the maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,
Krunal
Engineer, Customer Support Operations

Mar 12, 16:00 UTC
Mar 16, 2024
Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 17:57 UTC
Monitoring - Dear Valued Customer,

This issue has been resolved for both Android and iOS and we are monitoring the same. Kindly update your APP to the latest version for it to load as expected.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Krunal
Engineer, Customer Support

Mar 14, 15:34 UTC
Identified - Dear Valued Customer,

We are experiencing a potential disruption with our Driveview App for non-English users. Users may face issue opening the app. Our engineering team has identified and fixed this issue for Android while iOS users might still continue to face the issue. We will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Krunal
Engineer, Customer Support

Mar 14, 12:51 UTC
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 UTC
Scheduled - Dear Valued Customer,

On the 14th of March we will be performing backend infrastructure maintenance in our North America environment from 7:00 AM UTC to 8:30 AM UTC. You may see intermittent tracking creation/updates failures during this time

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krishnakanth Sreebhashyam
Support Operations

Mar 12, 20:42 UTC