Our engineering team has identified and implemented a fix and the push events are back to normal. We will keep on monitoring the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
Posted Apr 24, 2024 - 17:44 UTC
Monitoring
Dear valued Customer,
Our engineering team has identified and implemented a fix and the push events are back to normal. We are monitoring the health from our end and shall provide a final update soon.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
Posted Apr 24, 2024 - 13:23 UTC
Investigating
Dear valued Customer,
We are currently experiencing a disruption in push events for Ocean Insights. Customers may expect delayed shipment updates and the impact is limited to the NA region.
Our engineering team is investigating on priority and we will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
Posted Apr 24, 2024 - 12:34 UTC
This incident affected: NA - Ocean (Visibility Operations Center (VOC)), NA - Movement, and NA - Container Track & Trace (CTT) (Track & Trace Engine).