The fix implemented by our Engineering Team has resolved the issue and Movement shareable links are now opening without routing customers to the Movement login page.
Our Engineering Team is continuing to monitor the same and we will provide updates on the Status Page as soon as we have more details.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Abhra Roy Choudhury Manager, CS
Posted Apr 29, 2024 - 14:56 UTC
Identified
Dear Valued Customer,
Our Engineering Team has identified the issue and is currently planning to implement a solution within the next hour.
We will provide updates on the Status Page as soon as we have more details regarding the implementation.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Engineer, Customer Support
Posted Apr 29, 2024 - 14:14 UTC
Update
Dear Valued Customer,
Our engineering team is still investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Engineer, Customer Support
Posted Apr 29, 2024 - 13:06 UTC
Investigating
Dear Valued Customer,
We are experiencing issue where users might face challenges when trying to access the Movement shareable links as this redirects them back to the Movement login page. The impact is for both NA and EU Region.
Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Engineer, Customer Support
Posted Apr 29, 2024 - 11:28 UTC
This incident affected: NA - Movement and EU - Movement.